Usability testing tools help online businesses identify customer pain points. These tools capture customer behavior and provide instant feedback to help you make appropriate changes to improve the user experience.
Below is a list of usability tools for testing your website. We provide tools to gather testers, create and run tests, monitor behavior, and collect and analyze feedback for moderated and unmoderated tests. Some offer free plans.
UX adjustment
UX adjustment
UX adjustment is a testing platform that provides access to the preferences, decisions, and biases of site visitors. Test your design using prototype testing tools. Use website testing tools or mobile testing tools to quickly assess the usability of your website. Compare your website to your competitors through competitive testing. Visit your user panel to see who responds and target their demographics and preferences. Use survey tools to ask users what problems they’re experiencing and receive additional feedback. Investigate user bias through 5-second tests and preference tests. Price: Starter plan is free. Paid plans start at $59 per month.
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hot jar
hot jar
hot jar Provides heatmaps that show where users click, navigate, and scroll on your site. Watch a complete recording of each visit, including clicks, mouse movements, U-turns, and angry clicks. The feedback received provides a real-time suggestion box on the site. Validate your ideas and better understand your users with targeted surveys. Automate the recruitment, scheduling, and hosting of moderated user interviews. Price: Free for up to 35 sessions per day. Paid plans start at $31 per month.
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maze
maze
maze is an all-in-one platform for testing concepts, prototypes, content, and customer satisfaction. Create custom AI-powered tests to learn about your users and their preferences. Perform usability testing on your prototype or design throughout the development cycle. Use surveys, interviews, card sorting, prototype testing, website testing, and tree testing. Run usability tests on your live website and collect in-product feedback to make confident product decisions. Price: Free for up to 5 seats. Paid plans start at $99 per month.
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dovetail
dovetail
dovetail is a tool that collects scattered customer feedback into a searchable location and provides insights summarized through analytics and AI. Find patterns in large datasets. Thematic classification identifies, clusters, and labels common themes across sources. The channel proactively identifies patterns before problems occur. Price: Basic plan is free. Paid plans start at $29 per month.
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The perfect workshop
The perfect workshop
The perfect workshop We offer multiple testing methods to support your research workflow with specialized tools such as card sorts, tree tests, first-click tests, surveys, and user interviews. Use tree testing for content structure, categories, and labels before entering the visual design stage. Use affinity maps to make sense of your qualitative research, or use theme builder to slice your data and discover patterns. Gather impressions, opinions, and feedback using first-click tests and online surveys. Find and recruit high-quality participants with instant in-app access or using our custom recruitment service. Pricing: Plans start at $208 per month.
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Looking back
Looking back
Looking back is a research platform for usability testing and interviews. Gather customer feedback about your product, website, or prototype. Monitor and record participant touches on the mobile screen during the session. Capture live notes during sessions and invite your team to join. Invite stakeholders to observe and chat with each other in a live virtual room. Combine interviews, usability studies, and unmoderated step-by-step tasks within the same project. Pricing: Plans start at $25 per month.
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user zoom
user zoom
user zoom is a UX testing tool. user test. Choose from a variety of usability tests for your research, including video-based tests, click tests, tree tests, card sorts, and more. Combine multiple methods in one study to obtain more complete results. Our machine learning-powered delivery engine helps you find the right audience for any test with 200 demographic filters. Send research invitations and reminders automatically to participants, or invite your team to collaborate during moderated sessions from a virtual observation room. Accelerate your analysis with automatic transcripts, synced playback, time-stamped notes, and auto-generated charts and heatmaps. Please contact us for pricing.
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listener
listener
listener (formerly known as UsabilityHub) provides tools for conducting usability tests, recruiting participants, and analyzing data to support human-centered decision making. In addition to his pioneering 5-second test, the platform includes interviews, surveys, first-click tests, preference tests, card sorting, and tree tests. Interpret data using analytical tools such as result filtering, text analysis, navigation analysis, click and heat maps, match and similarity matrices, and flow analysis. Price: Free for up to 3 seats. Paid plans start at $75 per month.
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Trimata
Trimata
Trimata (formerly known as TryMyUI) is a platform for usability testing, including user interface, user experience, research, remote testing, and more. Conduct her UI and UX testing on desktop, tablet, and mobile environments. We use professional testers to serve your e-commerce usability and her UI/UX testing needs. Run UX test scenarios and get insights from experts. Monitor live and real-time test sessions. Investigate user navigation, mouse movements, and written and audio feedback to uncover what users think when interacting with digital products. Pricing: Plans start at $399 per month.
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user brain
user brain
user brain is an easy-to-use user testing platform for websites, apps, and prototypes. Set up tests using templates or create tests using tasks, questions, assessments, and more. We recruit testers from a pool of 120,000 qualified testers and target that demographic, screening their past experiences, habits, and preferences. Invite users. Speed up test analysis with automated transcripts and AI insights. Get the right information to the right people with automated test reports and clips. Pricing: Plans start at $79 per month.
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loop 11
loop 11
loop 11 This is an application that performs usability research. Decide on the tasks you want to test on your website, recruit participants, and launch your survey. Perform moderated or unmoderated testing, A/B testing, prototype testing, mobile and tablet his UX testing, UX benchmarking, true intent research, and more. Loop11 provides real-time data to understand the usability of your website and where to improve or change. Track user click and navigation patterns, visualize user engagement and interactions through heatmaps, capture interactions through session recordings, and use AI to gain deeper insights. Pricing: Plans start at $179 per month.
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useberry
useberry
useberry is a platform for usability research including user feedback, actionable insights, and user-centered decision making. Choose the testing method that suits your research requirements, including 5-second tests, single tasks, first clicks, card sorting, tree tests, preference tests, open analysis, and online surveys. Identify task completion using flexible options. Pinpoint website usability issues, explore user perspectives, and make appropriate adjustments. Analyze user behavior and identify patterns in how visitors engage with her website. Gain more accurate insights from your UX research studies by seamlessly integrating randomization across multiple test scenarios. Pricing: Free for up to 10 responses per month. Paid plans start at $67 per month.
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userlytics
userlytics
userlytics is a testing platform for creating and conducting surveys, recruiting users, and analyzing results. Choose from a variety of research types and qualitative and quantitative activities to gather insights. Access a panel of 2 million participants from around the world, specify your demographic criteria, or join your own users. Conduct research using the testing tools provided by Userlytics, including task execution time, net promoter score, card sorting, and tree testing. Gain insights into your user experience with Userlytics’ analytics dashboards, including highlight reels, transcription, AI UX analysis, sentiment analysis, and more. Please contact us for pricing.
