The insurance industry continues to grapple with the effects of an aging workforce and mass retirements. To fill the resource gap, trucking companies are increasingly turning to collaborative robots, or cobots, to help train and retain young workers.
In this insurance news analysis, we’re pleased to welcome our founder and CEO, Matt Coughlin. Excel Technologiesexplores the rise of AI and cobots in the insurance workforce and how they can improve and expand knowledge management skills.
We see this happening in many industries. For example, in the healthcare field, Collaborative robots are used for insurance claimsIt is also increasingly being used by insurance companies for things like , billing, and e-prescriptions. Their use cases go far beyond automating rote tasks to truly enhance human capabilities and improve the experience for both customers and employees.
According to new research results Millennial and Gen Z workers Many people report that they expect a lot from their employers and that having an unrewarding job is a source of great stress. These findings are consistent with what is common in the insurance industry, where young employees are overwhelmed by the complexity and steep learning curve of the industry. This is where we see the potential for AI solutions to empower young workers in providing answers to questions they don’t yet have the skills or experience to answer themselves. That’s another area.
As the future of insurance unfolds, we believe AI will be a differentiator. As AI matures, insurers can leverage the technology to improve customer relationships through enhanced interactions, while increasing both process efficiency and decision effectiveness in core industry functions. Insurance claims and underwriting.
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