ING deploys gen AI in its Know Your Customer process

AMSTERDAM — ING is using generative AI in its know-your-customer process to boost the productivity of its data analysts and improve customer experience. The generative AI for KYC initiative has both operational and customer benefits, said Marnix van Stijnout, interim chief operating officer and chief technology officer at ING. The €976 billion ($1.1 trillion) company is (…)