Sun Siyam Iru Veli recently hosted renowned author and hospitality industry expert Kiruba Shankar for two three-hour training sessions on the topic, “From Reviews to Revenue: Leveraging Guest Feedback to Build Brand Loyalty, Maximize Revenue Potential and Deliver Service Excellence.”
The session was part of Sun Siyam Iru Veli’s Leadership Learning and Empowerment Programme (LLEP) and was attended by executives, managers, assistant managers, specialists, supervisors and departmental trainers from both Sun Siyam Iru Veli and its neighbouring sister property, Sun Siyam Vilu Reef.
Kiruba Shankar conducted the training based on his latest book, Reviews to Revenue, providing simple yet market-proven strategies to effectively monitor and respond to online reviews, encourage positive feedback from guests, handle negative reviews constructively, and leverage reviews as a marketing tool to attract more guests.
“We are pleased that Kiruba Shankar visited us and shared his valuable expertise,” said Atif Ibrahim, Learning and Development Manager at Sun Siyam Iru Veli, Maldives. “Our team gained actionable insights to improve our online reputation management, which is essential to building brand loyalty and maximizing revenue potential in today’s digital age.”
Prior to his visit to San Siyam Iru Veli, Kiruva Shankar also conducted training at sister hotel San Siyam Olhuveli, further demonstrating the Group’s commitment to excellent service and continuous improvement.
“We are grateful that Kiruba accepted our invitation and fast-tracked the printing and publication of the book to coincide with his visit,” Atif added. “We truly appreciate his generosity and willingness to share his knowledge, and we look forward to our future collaboration.”
