Technology Providers Fiserv The company is expanding its training offerings to customers through Fiserv University, which launched in May.
“Many agencies are under pressure to do more with less, and to do that they need highly efficient, well-trained staff.” Dudley White“Fiserv’s president of Core Account Processing Solutions said: Bank Automation News. Fiserv University provides technology and process training, he said.
Jay CoombsChief Technology Officer Intracoastal Bank“We recognize the importance of taking full advantage of our technology and helping to continually develop our employees’ skill sets,” said in a release.
Fiserv University offers product certification programs following a university’s 100- to 400-level class structure, White said. Certification costs are based on an institution’s asset size, and there is no limit to the number of employees at an institution that can take the course.
White said the university offers training on both the bank’s core platform and the integrated products in the Fiserv suite.
Technical training demand
White said Fiserv University grew out of growing demand for Fiserv’s offerings, including live events, on-demand courses and consulting services.
Prior to the university’s opening, White said more than 3,700 institutions had used Fiserv’s training and consulting services in 2023. “We expect this number to grow as Fiserv University’s training options, courses and events expand to better meet the unique needs of our clients.”
Dudley said financial institutions find that technical training can help in the following areas:
- Getting new employees up to speed quickly;
- Conducting large-scale training following mergers and acquisitions
- Support staff retention through ongoing investment in skills training.
Fiserv clients include Seattle-based Wafd BankBased in Fort Lauderdale, Florida Evermore Bank Based in Marlborough, Massachusetts Main Street Bank.
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