Lily Beach Resort & Spa recently appointed Laurent Doriol as general manager and Ali Arshad as front office manager.
As one of the nation’s leading hospitality brands, Lily Hotels is known for its commitment to providing valuable opportunities for career advancement. At Lily Beach Resort & Spa and Hideaway Beach Resort & Spa, employees have access to extensive training programs, mentorship initiatives and advancement opportunities. This dedication to professional development allows staff to learn new skills and reach their full potential, creating an environment where individuals can grow and build rewarding careers in the hospitality industry.
In addition to its dedication to its employees, Lily Hotels is also known for its exceptional customer service. The company is constantly looking for ways to enhance its guests’ experience through upgraded amenities, innovative technology, and a relentless focus on customer satisfaction. This dedication has been a key driver of the company’s success and reputation in the Maldives’ hospitality industry. Notably, Lily Beach was the first all-inclusive hotel to open in the Maldives, setting a high standard in the industry. The company’s Platinum Plan is an award-winning initiative that has won the hearts of countless guests around the world.
Highlighting these values, General Manager Laurent Driol said: “Our ultimate goal is to provide our guests with an unforgettable experience and establish Lily Beach as a symbol of exceptional hospitality and cherished memories. Together with our dedicated team, we are focused on taking Lily Beach to new heights through meticulous planning and continuous guest feedback, while still preserving its authentic Maldivian essence. Going forward, we will strive to enhance guest satisfaction by introducing personalized offers tailored to our guests’ preferences, including diving, tennis, yoga and expert spa treatments. Additionally, we are advancing our sustainability efforts and launching innovative projects that will set us apart in the Maldivian hospitality sector.”
Previously the Resort Manager at Lily Beach, in his new role, Laurent is focused on maintaining standards and delivering a delightful guest experience in the spirit of Lily. Coming from the food and beverage industry, Laurent is committed to maintaining the unparalleled quality of the renowned Platinum Plan. Working closely with the talented kitchen team and Executive Chef Antonio, the team at Lily Beach is constantly striving to improve the quality of the cuisine. Laurent is also excited to announce that the restaurant has recently received the prestigious Wine Spectator Award as a testament to culinary excellence, with even greater accolades on the horizon.
Ali Arshad, who works closely with Laurent to drive revenue within the resort and enhance the guest experience, began his career as a receptionist before moving into his current role. His career has included roles such as In-Villa Dining, Front Office Supervisor, Assistant Front Office Manager and Butler Manager at Hideaway Beach Resort & Spa before becoming Front Office Manager at Lily Beach.
Arshad’s commitment to excellence has been evident throughout his career, where he has consistently demonstrated his passion for the tourism industry and unwavering commitment to providing exceptional customer service. His journey reflects Lily Hotels’ dedication to fostering career growth and enhancing the overall guest experience. Arshad said, “Myself, along with my team, I constantly strive to elevate our guests’ experience and ensure they receive a memorable, high-quality experience during their stay.”
Lily Hotels cares about its employees, provides a great customer experience, and is committed to continued growth and success.
Cover photo: Laurent Driol (left) and Ali Arshad.
