Every week, we publish an overview of new products and services for e-commerce and omnichannel sellers. This time, we include updates on our AI-powered customer service agents, post-purchase platforms, logistics, business research resources, payments, and financing for e-commerce businesses.
Have an e-commerce product release? Email us at releases@practicalecommerce.com.
New Tools for Sellers: July 25, 2024
Salesforce Introduces Einstein Service Agent, an Autonomous Platform for Chatbot Experiences. Salesforce Announced Einstein Service AgentEinstein Service Agent is the company’s first fully autonomous AI agent. Unlike traditional chatbots, Einstein Service Agent uses generative AI to Conversation ResponseIt responds based on a company’s data and aligns with a company’s brand voice, tone and guidelines. Currently in pilot and available to the public later this year, Einstein Service Agent features a user-friendly interface, pre-built templates, low-code actions and workflows, and can be set up in minutes, according to Salesforce.
Salesforce Einstein Service Agent
Loop and ReBound Announce Omnichannel Returns Partnership. two Return the technology Provider, loop and reboundannounced a partnership. Retailers using the Loop platform can now access ReBound’s omnichannel returns management services. The integration allows Loop users to leverage ReBound’s global logistics services, including return shipping, advanced local processing and integrations. The two companies say they aim to maximize retailers’ profits, improve customer service and increase customer retention.
Clearco and Boundless partner to provide financing to e-commerce businesses. Clearcoe-commerce invoice financing services, and infinitea capital marketplace for small businesses, has partnered to provide e-commerce brands with access to working capital. Clearco gives businesses direct access to Boundless’s marketplace, which includes lenders, financiers and funders. The addition of Clearco to Boundless’ marketplace provides a working capital provider purpose-built for e-commerce.
WP Engine Acquires NitroPack to Manage WordPress Site Performance. WP EngineIt was acquired by a provider of premium WordPress hosting and other products. Nitro PackAll-in-one SaaS tool Increased site speed It also supports performance metrics such as Google’s Core Web Vitals. NitroPack was previously introduced to WP Engine customers with the release of Page Speed Boost, which leveraged NitroPack’s WordPress optimization technology. This acquisition further strengthens WP Engine’s website performance capabilities, providing customers with innovative features and flexibility in site optimization.
Nitro Pack
ReturnGO Introduces Returns and Exchanges to Salesforce Commerce Cloud. Go backis a post-purchase service for e-commerce stores, and is extending its platform to Salesforce Commerce CloudRetailers will benefit from an automated return and exchange process. Key capabilities for Salesforce Commerce Cloud merchants include streamlined returns, a user-friendly return process and data-driven insights. This strategic move is part of ReturnGO’s broader efforts to support the enterprise-scale e-commerce marketplace and enhance post-purchase experiences across platforms.
Fashion marketplace Depop eliminates seller fees. DepopA community-driven marketplace Secondhand fashionis dropping its 10% selling fee for users based in the United States. The elimination of selling fees is part of Depop’s broader pricing updates; marketplace fees will continue to support investments across the platform. The new fee structure in the US follows Depop’s move to eliminate selling fees in the UK earlier this year.
Logistics provider Cirro E-Commerce integrates with 17Track for post-purchase experience. Cirro E-commerceThe e-commerce logistics provider, 17 Tracksa global shipment tracking services platform. The integration provides marketplaces, e-commerce merchants and consumers with better access to real-time tracking information. Tracking data is automatically shared with 17Track partners and users, making it easier for all parties to stay on top of orders. The tracking platform enhances traceability and ensures updates are always available and accurate, increasing Cirro E-Commerce’s credibility with consumers.
17 Tracks
Reshop launches return platform featuring instant refunds. Repurchase Reshop has launched a platform to manage refunds for consumers and merchants, partnering with luxury lifestyle brands like Alo Yoga, Steve Madden and Orveon luxury beauty brand, as well as Narvar, which offers post-purchase refund services. Reshop says the platform will eliminate the wait time shoppers have to wait to receive a refund, freeing up funds that would normally be sitting idle.
LexisNexis Launches Nexis+ AI, a Generative AI Platform for Corporate Research. LexisNexisis an information analytics provider. Nexis+AIEmbedding generative AI to transform and accelerate corporate researchinformation gathering, and business decision-making. Powered by over 700 hours of in-depth customer interviews, Nexis+ AI gives companies the ability to quickly research and analyze business and legal information, summarize documents, edit and share content, create first drafts and outlines, and derive actionable business insights.
Embedded lending platform Jifiti introduces ‘tap now, pay later’. JiffityJifiti, an embedded lending technology company, has launched “tap now, pay later” technology that allows consumers to add approved loan or credit funds to any digital wallet. “Tap now, pay later” requires no merchant integration and can be up and running within hours. Jifiti’s white-label embedded lending platform enables banks, lenders and merchants to offer lending options at any point of sale via virtual cards, API integrations or e-commerce plugins.
Design.com launches AI design tool for small businesses. Design CloudThe Australian-based design company design.comis an online design platform for entrepreneurs and small businesses. The platform offers design tools to help small businesses and entrepreneurs launch and grow their ventures and includes 500,000 design templates. With the launch of Design.com, the company also announced two new AI products: AI Business Name Generator and AI Business Name Generator. AI Logo Generator.
design.com
