We’ve all been there: you anxiously wait for your package, then you receive a “missed delivery” or “attempted courier delivery” notification. Fear not, online shoppers. FlagShip helps you navigate the world of missed courier deliveries and gives you options to ensure a smooth delivery experience.
Understanding “Courier Delivery Attempts”:
- The first attempt is not necessarily the last: Don’t worry, most carriers will make multiple attempts to deliver your package – usually between 1 and 3 attempts, depending on the carrier (more on that below).
- Missed Delivery Notification: If a delivery fails, you’ll usually be notified via email, text or a physical door tag with next steps and often a reference number for tracking.
- Depot Storage Options: If you can’t be home at the time of redelivery, all major carriers allow you to store your package in a local warehouse and pick it up at your convenience. This is a great option for busy schedules or unexpected delays.
Carrier-specific redelivery policies:
- UPS: Understanding UPS delivery attempts is easy: UPS will attempt to deliver your package up to three times, and if delivery is unsuccessful, it will be held at a nearby UPS access point for five days for collection.
- Purolator: Purolator differentiates between residential and business delivery attempts: for residential, one delivery attempt is made and the package is held at the depot for five days, while for businesses, delivery is a bit more lenient, with three delivery attempts and a five-day hold after the last attempt.
- FedEx: Like UPS, FedEx Ground makes three delivery attempts, separated by a 7-10 day holding period at the collection point. For expedited deliveries, FedEx Express makes only one delivery attempt, holding the package for five days before returning it.
Proactive tips to prevent missed deliveries:
- Track your parcel: FlagShip’s easy-to-use tracking tools allow you to monitor your shipment’s progress and expected delivery dates. This proactive approach allows you to anticipate and address potential conflicts.
- Sign up for shipping alerts: Most shipping companies offer text message or email alerts to let you know when your package is on its way to be delivered, and these handy reminders allow you to know when your package is ready to be picked up.
- Request a Signature Release (use with caution): If you absolutely cannot be present at the time of delivery, some carriers allow signature delivery. This removes the need for someone to be physically present, but be aware that the package will be left unattended on your doorstep.
If you still can’t find your package:
Despite our best efforts, there’s always the chance that something unexpected can happen. If your package disappears after multiple delivery attempts, don’t hesitate to contact our customer support team. Our knowledgeable agents will help you track the package and liaise with the carrier on your behalf.
Remember, FlagShip is here to make your online shipping experience stress-free. Understanding your redelivery options and taking proactive steps will help minimize failed deliveries and ensure your package arrives safely and conveniently.
