This post is part of a series sponsored by AgentSync.
Managing adjusters across multiple business lines and across many states can be extremely challenging.
The complexities of state-by-state nuances, tighter deadlines for communicating with customers after a natural disaster, and the highly manual aspects of the claims process can put adjusters and insurers at a disadvantage in their relationships.
But adjusters are the people customers talk to when they’re at their most vulnerable: a positive interaction can keep a customer for life, while a negative one can skyrocket the likelihood of them churn.
How can insurance companies balance the complexity of managing adjuster licenses with the vital role these insurance professionals play in their business?
How to turn adjuster management into a business differentiator
In this guide, we discuss five best practices that insurers and adjusters can adopt to leverage modern insurance infrastructure, eliminate current risks to their adjuster licenses, and transform adjuster talent into a powerful business differentiator.
Breaking down the barriers and silos created by manual processes is not easy. These processes have been in place for years, and changing core business practices is often costly. However, continuing to do things the “business as usual” exposes you to unnecessary risk throughout the assessor management cycle.
The risks of sticking to manual license management
The adjuster workforce is facing many of the same demographic changes seen among insurance agents and other key insurance workers. Many adjusters plan to retire within the next few years, and there aren’t enough people to replace them. Additionally, adjusters are prone to high turnover as a profession. Attracting and retaining the next generation of adjusters is no easy task.
Additionally, many adjusters are stepping into the most pressured situation possible, so to speak. For many insurers, major loss events drive the adjuster onboarding cycle, with insurers working to place as many adjusters as possible in affected areas. Unfortunately, handling this process with spreadsheets or traditional databases can result in sending the wrong people to the wrong place, assigning multiple adjusters to the same claim, or assigning multiple claims from a policyholder to different adjusters. While this confusion is accepted as normal by both insurers and adjusters, it can undoubtedly be stressful for adjusters and staff, and a source of frustration for policyholders.
This trial-and-error mess of overwhelming and overlapping claims creates an opaque landscape that makes it difficult to accurately assess which members of the adjuster workforce are delivering on their promises and building their reputations, and which are responsible.
Raise standards for appraiser licensing and supervision
What if there was a different approach to appraiser licensing and management?
We’ve outlined best practices for shifting your approach to adjuster management so that start to finish licensing, claims management and termination is a low-risk, high-profit process that leads to improved revenue.
In this guide, you will learn:
- Current challenges separating insurance companies and adjusters
- 5 Best Practices for Turning Your Appraiser License into a True Partnership
- A vision for future possibilities for regulation
Don’t wait for chaotic situations, manual compliance and tight deadline pressures to wreak havoc on your working environment and reputation. Learn how to put the right people in the right places, both within the management hierarchy and in the territories that best fit your license.
Take your claims management to the next level and transform your claims process. Download the guide now Learn how your adjuster management process can be a differentiator for your business, not a liability.
topic
responsibility
Interested in responsibility?
Get automated alerts on this topic.
