joan wiperExecutive Vice President and Head of Operations citizen commercial bankjoin the speaker faculty at Bank Automation Summit US 2025.
Bank Automation Summit US 2025 will be held in the United States from March 3rd to 4th. Hilton Nashville Downtown Located in Nashville, Tennessee.
During the two-day event, industry experts will share insights on how financial institutions are benefiting from investments in AI technology, teams, and resources.
Mr. Wiper will be speaking on the panel “New Features in Digital Assistants: Implementing AI to Boost Profits and Efficiency” on Tuesday, March 4 at 11:15 a.m. local time.
she will participate ashley ashbrookVice President of Digital Service Experience Michigan State University Federal Credit Unionlocated on the panel.
View full agenda here.
During the panel discussion, Wiper will discuss:
- Innovate and improve self-service capabilities.
- The adoption of virtual assistants is growing. and
- Examples of using virtual assistants.
Wiper has more than 15 years of experience at Citizens, first serving as head of commercial loans, then head of commercial operations, before assuming his current role.
she was also given a name Bank automation news‘ List of executives to watch in 2024prioritizing AI in banking solutions to improve commercial digital banking.
Citizen launched a generative AI-driven virtual assistant this year. digital butleris aimed at corporate customers, and Wiper previously said the technology is used by customer representatives to record and summarize calls. Bank automation news.
The $226 billion bank also uses generative AI to improve the customer journey and uses AI to improve operational efficiency, according to previous earnings releases this year.
learn more and register here Towards Bank Automation Summit 2025.
