Eltropy chatbot reduces credit union call volume by 20%

Credit union TruStone Financial uses automated chatbots from digital conversation platform developer Eltropy to reduce call center volume. Plymouth, Minn.-based TruStone integrated Eltropy’s chatbot in July to help the $5 billion credit union’s staff handle an average of 5,500 conversations a week with members seeking assistance. We received up to 1,000 messages from members on Monday (…)