This post is part of a series sponsored by EZLynx.
Management systems can make or break a new agency. In the best case scenario, your agency management system (AMS) can be the mastermind behind the scenes that keeps everything running smoothly, like your most productive employee always having your back. For those who have experienced worst-case scenario AMS, hearing phrases like “duplicate data entry” and “manual process” may already be enough to pull your hair out. But wait!
It is possible to find an AMS who will be your most productive employee. You just need to know what questions to ask so you can choose the right ones. Here are 10 important questions to ask yourself when comparing agency management systems. That way, you can choose the one that will make your agency a success (and keep your hair perfectly coiffed).
1. Can it be easily integrated with Comparison Evaluator?
Time is money, right? And no one wants to waste their precious time on duplicate data entry. Seamlessly integrated management system Your comparative rater is a game changer. Think of them as a dynamic duo in perfect harmony. This integration allows you to enter information once, increase quote accuracy, process quotes faster, reach new markets, and connect businesses faster than you can say “policy.”
2. Is it on the cloud?
Cloud technology is like a highly secure and always accessible digital fortress for storing your data and programs. There are also no bulky servers taking up office space. The cloud offers scalability, flexibility, and enhanced security features like multi-factor authentication (MFA) to keep your data safe. It also helps you reduce costs, drive innovation, and streamline operations to stay future-ready.
3. Is there any ability to automate the process?
We all have repetitive tasks that feel time-consuming. Automation can help. Automating routine processes gives you back valuable time to focus on what really matters, like building customer relationships and finding new business. Additionally, automation reduces tedious manual errors and allows your team to focus on more strategic and fulfilling activities.
4. Are you using data analytics to make better decisions?
Data is power, especially when it comes to making smart business decisions. A good management system gathers valuable insights and transforms them into actionable intelligence. Think you have a crystal ball that will help you identify your key performance indicators (KPIs). Optimize your operations for maximum impact.
5. Will you provide digital connectivity to key industry players?
In today’s interconnected world, seamless communication is key. A management system that provides powerful digital connectivity connects you with insureds, insurers, and everyone in between. This streamlines market discovery, speeds up policy quoting, enables frictionless data exchange, and puts you in the middle of the digital ecosystem.
6. Can you provide your customers with an enjoyable digital experience?
Modern customers want convenience and self-service options. Robust management system Customer portal and self-service tools Customers will be able to access policy documents, make changes, and obtain the information they need, all on their own terms. This not only improves customer satisfaction, but also frees up agents to tackle more complex tasks.
7. Does it offer third party integrations?
Think of your agency management system as the center of your technology ecosystem. With an open and scalable architecture, the system allows you to seamlessly integrate with other important tools and platforms to create a powerful, customized technology stack that evolves with your business.
8. Are you mobile?
Most of us are always on the go, so mobility is a must. A management system with mobile apps for both employees and customers keeps everyone connected and productive no matter where they are. Agents can access information from the field, and customers can manage their insurance policies with just a few taps on their phones. easy.
9. What is the onboarding process?
Switching to a new system can be daunting, but it doesn’t have to be. Smooth and efficient onboarding process It’s essential to minimizing disruption and getting your team up to speed quickly. Be sure to ask your technology provider about timelines, data conversion processes, and available support resources to ensure a seamless transition.
10. Does the company value innovation?
The insurance industry is constantly evolving and you need a technology partner who is committed to staying ahead of the curve. Look for companies that invest in research and development, regularly release new features, and actively seek customer feedback.
Choose the right management system for your agency
By asking yourself these 10 important questions, you’ll be able to choose the best agency management system for your needs that will streamline your operations, empower your team, and delight your customers. Remember that a good management system is an investment in your agency’s future success. So, choose wisely and get ready to see your business grow rapidly.
Want an overview of EZLynx? Check us out. Start your free trial.
Topics
agency
technology
interested in agency?
Get automatic alerts on this topic.
