Nest Bank’s gen AI chatbot handles 11,000 chat requests every day

NEW YORK — Poland-based Nest Bank is piloting an AI-driven chatbot solution, N!Assistant, to reduce contact center workload and improve customer satisfaction. The Microsoft Open AI-driven chatbot pilot has been running for five months and has seen the following results, said Janusz Mieloszyk, first deputy CEO and chief commercial officer, Nest Bank: (…)