Allstate can help

Allstate can help After Hurricane Helen, our clients rebuild their lives and take the first steps toward recovery. Our national catastrophe team is moving quickly to reach our customers and communities as quickly as possible.

• Mobile claims centers are moving rapidly to be installed in the most affected areas. We are ready to support our customers and process claims quickly. You can check the location of the Mobile Claim Center here.
• We provide our customers with expedited claims services through our Allstate mobile app, advanced photo and video technology, and instant payment of eligible claims.
• We combine our people and technology to scale with claims volume to best support our customers.

What to do:

• Please start your claim. Submit a claim onlineorAllstate® Mobile App .
• Please update your information. Use MyClaim to edit your contact information and add payment information for faster transactions.
• Please separate damaged and undamaged personal items. If keeping your damaged personal property is unsafe, take photos or videos for review by your insurance claims team and dispose of the item properly.
• Perform emergency repairs. To prevent additional loss, contact a qualified repair service or contractor for temporary repairs if necessary. Be sure to save your invoice or invoice and submit it to your claims team for consideration as part of your claim. Please take lots of photos before repairing.

What you need to know:

Billing process: Depending on your policy, you can typically expect the following steps in the claims process:

1. make a claim – Submit your claim as soon as possible by calling 1-800-54-STORM. Mobile complaint centercontact an Allstate agent using Allstate Agent^SM mobile app, Or log on to Allstate.com.

2. Speak to a member of the catastrophe claims team – A member of our catastrophe claims team will contact you to answer your questions and determine the best way to address your loss.
3. Evaluate to estimate damages – The adjuster evaluates the damage, determines any necessary repairs and/or replacements, and creates an estimate of compensable damage.
4. Check your quote – The insurance adjuster will discuss damage estimates and settlements based on the insurance policy, terms, and coverage.
5. Claim resolution – The adjuster will close your claim by sending you the appropriate documentation and/or applicable payments and answering your questions.

Contractor fraud: Contractor fraud is common after a disaster. While most home repair companies are honest and do quality work, some are not. To ensure you choose an honest and reputable contractor, be wary of contractors who exhibit any of the following signs:

• Claims to be approved by FEMA or other agencies.
• They come from out of state, especially after a major disaster.
• Advance payment is required to schedule work.
• provide any unsolicited services;
• Pressure to sign electronic documents immediately.

Additional resources: Whether you’re an Allstate customer or not, we’re sharing general insurance information, important government resources available to you, and simple safety and recovery tips. Allstate Good Hands Recovery Guide.

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