Siam Commercial Bank (SCB) selected Databricks’ data intelligence platform to centrally manage its data and AI assets.
The move is part of a broader digital transformation effort that includes upgrading core banking systems.
With more than 17 million customers and 1.5 billion monthly transactions, SCB uses the Databricks platform built on Microsoft Azure to power its data management and personalized banking services.
The platform’s open lakehouse architecture provides SCB with an integrated foundation for data governance and AI model deployment.
SCB believes the platform will improve customer service through features such as AI-powered Customer 360, which provides a unified view of customer needs across all channels, and AI-driven credit scoring for instant loan approvals. I hope that you will.
The bank reported a twofold increase in approval rates for digital lending products after implementing these AI-driven processes.
SCB also plans to train 1,800 employees in data analytics and AI later this month.
This training is part of a collaboration between Databricks’ Data and AI Academy and SCB’s IT Academy, and upon completion, staff will receive Databricks certification and certification.
“In line with our ‘Digital Bank with the Human Touch’ strategy, which aims to ensure the success of digital transformation across the bank and drive growth while improving the customer experience, our staff will have the necessary skills. We recognize that it is essential to have one.
We are excited to partner with Databricks to provide data and AI training at scale to our employees. ”
said Orapong Thien-Ngern, SCB President and Chief Technology Officer.
“We are pleased that SCB has selected the Databricks data intelligence platform for its strategic digital transformation.
Databricks and SCB will work together to deliver more value to all SCB customers with real-time insights to meet their banking needs. ”
Cecily Ng, Vice President and General Manager of ASEAN and Greater China, Databricks, said:
Featured image credit: Edited from freepic
