After nearly a century of helping people survive major disasters, we know that the aftermath of a storm can be an emotional time. We understand that getting your life back to normal is our top priority. Therefore, we are ready to support our customers and process claims quickly.
Fast response and support
- In the wake of hurricane helenour mobile claims center is located on the ground and provides in-person support to our customers.
- according to hurricane miltonour teams are relocating and setting up in the hardest-hit areas to provide on-the-ground support and expedite the claims process.
- See all Mobile Claim Center locations. here. Please check back regularly as we update our locations.
- We leverage advanced technology, such as the Allstate mobile app, to provide fast billing services. This includes using photo and video technology for rapid evaluations and providing immediate payment of eligible claims.
- We leverage both human expertise and advanced technology to efficiently process high volume claims and provide our customers with the best possible support.
Steps to take
- Make sure everyone is safe. First and foremost, keep your loved ones safe and let others know that you are okay.
- Do not enter your home unless you know it is safe. There could be exposed power lines, standing water, or natural gas leaks. If you are concerned that it may not be safe, please do not enter.
- Please start the claim process as soon as possible. Claims can be made online using the Allstate® mobile app or by calling 1-800-54-STORM. Mobile complaint centeror contact your Allstate agent.
- Please update your information. Use MyClaim to update your contact and payment information and speed up transactions.
- Document damage. Please separate the damaged and undamaged items. If it is unsafe to keep your damaged item, please take photos and videos for our claims team and dispose of it appropriately.
- Perform emergency repairs. If necessary, contact a qualified contractor to make temporary repairs to prevent further damage. Please keep all receipts and submit them to our billing team. Please take photos before any repairs are made.
Understand the billing process
Depending on your policy, the process after you file a claim with us typically includes the following steps:
- First contact: A member of our catastrophic claims team will answer your questions and guide you through the process.
- Damage assessment: An appraiser will assess the damage, determine any necessary repairs or replacements, and provide an estimate.
- Review and settlement: The adjuster will discuss damage estimates and settlements based on your policy. The claim will be completed by sending the necessary documents and making the payment.
Please be careful of vendor fraud
After a disaster, be careful of vendor fraud. Most contractors have good reputations, but some take advantage of the situation. Please be careful of the following companies.
- Claims to be approved by FEMA or other agencies.
- They come from out of state, especially after major disasters like hurricanes.
- Advance payment is required to schedule work.
- provide any unsolicited services;
- Pressure them to sign documents early.
If you believe you have been approached by an unauthorized or unscrupulous contractor, or if you are encouraged to fabricate an insurance claim, contact your insurance company, local police, or law enforcement. National Insurance Crime Bureau Hotline 800-TEL-NICB (800-835-6422). If you wish, you may remain anonymous by texting your information to TIP411 with the keyword “FRAUD.”
additional resources
Whether you’re an Allstate customer or not, our service provides general insurance information, important government resources, and safety and recovery tips. Allstate Good Hands Recovery Guide.
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