Ally saves $30 million annually through automation

CHARLOTTE, N.C. — Ally Financial is deploying AI to increase efficiency, modernize processes, and improve customer experience. The $196 billion bank last year launched its own artificial intelligence platform, Ally.ai. This allows us to “summarize (approximately) 10,000 customer service calls per day, allowing our employees to focus on providing great service instead of taking notes,” said Satish Muthukrishnan, Director of Information. talk (…)