From EMEA Physician Liam Crooks: speed of light.
As Christmas approaches, the hospitality industry is entering its busiest time of the year. From festive gatherings to corporate parties, the Christmas rush presents a huge opportunity to increase revenue, but only a customer-first approach can ensure hospitality businesses aren’t left out in the cold. ”
More than any other time of year, customers expect restaurants to have streamlined operations, effective marketing, and state-of-the-art equipment. Epos Use tools to optimize your reservations and ensure a smooth and memorable holiday season.
Here are some top tips on how to put your customers first and create a Christmas experience they’ll never forget.
Make sure your restaurant is ready to serve you at all times
People have long lists of things to do during the holiday season, so set up your operations in a way that takes some of the stress off your mind and legs. Using an ePOS system with a table management and reservations platform like OpenTable allows you to manage your reservations more efficiently. Make sure your reservation system is synced with your ePOS to get clear visibility into table availability, seamlessly manage last-minute reservations, and maximize cover turnover.
During peak seasonal times, you can accommodate more walk-ins by using our waitlist tool. ePOS tools help manage these waiting lists and notify customers when a table becomes available, so your restaurant is always busy.
We put customer convenience first
Customers are exposed to a ton of information, from Christmas ads to offers, so make sure you stand out. Create a must-try Christmas menu that caters to a variety of diets, from plant-based to meat options. It’s also a good idea to let your customers know they can order online and promote it on your website through social media and press.
Be sure to integrate with delivery services like Uber Eats and Deliveroo to meet the increased demand for at-home meals, especially on Christmas Eve. recent data It shows that a quarter of people plan to eat inside.
Fill your customers with the Christmas spirit
Set up a loyalty program that rewards repeat customs and encourages more bookings. We offer gift cards that can be purchased online or at the venue and redeemed for dining or future reservations.
Build loyalty with the Christmas customer experience
Personalize your customer and in-store experiences with CRM tools. By reflecting customer preferences from previous visits, such as seating preferences and favorite dishes, you can make the customer experience more memorable, so customers come back all year round, not just at Christmas. You can always keep that in mind.
A happy team means happy customers
Putting the customer first means putting your staff first, so using an ePOS with workforce management tools can help you schedule staff shifts more efficiently, especially during peak days during the Christmas season. very useful to do. Track time, monitor performance, ensure appropriate staffing levels during busy times to serve customers, and seamless service with superior speed while keeping employees happy and motivated. We can show you how we can provide that.
Additionally, use an inventory management system to ensure you don’t run out of the key ingredients your customers are looking forward to and ensure you have enough stock for the Christmas rush.
Christmas is about goodwill for everyone, and with the right tools and technology in place, we can show you how we cherish people’s experiences, help them make memories, and encourage repeat habits next year. can be shown.
