Revolut, a global neobank with over 50 million users, has introduced in-app calling, a new feature designed to protect retail customers from identity fraud.
This service allows you to: Revolute‘s customer support team contacts users directly through the app, ensuring a secure and reliable communication channel that scammers cannot replicate.
Identity theft involves fraudsters posing as trusted institutions, such as banks or authorities, to trick victims into sending money or sharing sensitive information.
The number of such scams affecting Revolut customers is at its lowest point in nearly two years, but the company notes that these incidents can have serious emotional and financial harm. shared that they were aware of it.
To improve security, Revolut has been testing and developing in-app calling for several months to provide customers with a secure way to verify the legitimacy of their communications.
The company highlights that most calls from Revolut customer support will now take place within the app, reducing the risk of unauthorized contact.
In-app calling will be extended to Revolut Business customers in the future.
Woody Malouf, Head of Financial Crime at Revolut, said:
“Identity fraud can pose a significant risk to many consumers. We know that the most effective way to stop fraud is to break it as quickly as possible before money is transferred. That’s why we offer innovative solutions to help you spot fraud quickly.
The majority of personal calls are made through the app, so if you receive an unscheduled call about your personal account from someone claiming to be from Revolut, hang up and verify their identity through the app. please. Speaking to someone through our app means customers can be 100% sure they are talking to Revolut and not a scammer. ”
