Handling missed deliveries can be a difficult task for both shippers and recipients. Whether you’re a shipper looking for a quick solution or a recipient looking to retrieve a delayed package, our comprehensive guide has you covered. To effectively manage missed deliveries for major carriers, consider the following steps:
*To the shipper*
Are there any missed broadcasts? We’ll show you the solution in 5 steps.
- step 1: Track your package for delivery attempts: First, track your package using the tracking number provided. If a delivery fails, immediately check with the recipient for notification. Alternatively, please contact FlagShip for more information about missed deliveries and to be fully informed about next steps and available alternatives, such as drop-off or pick-up locations.
- Step 2: Please contact your courier (FlagShip!). If delivery is not attempted or you are not notified, please contact FlagShip. We will provide you with the tracking number and related details. Ask about alternative options such as rescheduling, transfers, or holding to pick up your package. Our team supports our customers with professionalism and efficiency.
- Step 3: Contact Recipient: Notify recipient of missed delivery and share tracking details and options provided by FlagShip.
- Step 4: Determine next steps and solutions: Inform the recipient, then discuss and decide on the best course of action. Consider rescheduling, transfer, or pick-up options. Be proactive and consider the associated fees and requirements.
- Step 5: Prevent future delivery issues: After you resolve missed deliveries, prevent future delivery issues. Identify root causes, ensure accurate recipient information, and use tracking and notification services. Review and update your shipping procedures regularly to increase efficiency.
Insights into specific carrier post-delivery steps
Now, let’s dive into specific steps for shippers and consignees to provide actionable insights to streamline the process.whether it is or not Purolator, UPS, FedEx, DHL, Canpar, or GLS, we’ve put together a guide tailored to your needs. Don’t let missed broadcasts become a hurdle of the past.
- UPS: If you miss a UPS delivery, the driver should leave a note at your door indicating they attempted the delivery. Delivery will be attempted 3 times at no additional charge. In some residential areas, the driver may drop off and pick up the package at his access point after the first attempt.
- Purator: Purolator will make up to three attempts to deliver a package to a business and once to a residential address. After a failed delivery attempt, Purolator will hold the package for 5 business days. During this time, you can contact us to reschedule your delivery or put your pickup on hold.
- FedEx: After the first delivery attempt by FedEx, the package may be held at a facility or the driver may make a second delivery attempt. These he will be left with a notice indicating which of the two options will be offered.
- DHL: DHL will attempt to deliver your package twice before placing it on hold. He will then contact you about the delivery attempt and decide whether he needs to send the package out for a third delivery or if he would prefer to pick it up from the depot. If attempting a delivery, drivers should leave a note at the door.
- Camper: Campar allows one delivery attempt. Your package will then be held and you can pick it up at a convenient location in your area. Please note that if a package is returned to our facility, it will be held for a certain number of days and then automatically returned at the sender’s expense. However, FlagShip may contact the carrier on your behalf to request an extension of time for the package to be held or a return to delivery.
- GLS: GLS will attempt to deliver the package three times. After the third failed delivery attempt, GLS will hold the package for 5 days. During this time, you can contact us to reschedule your delivery or put your pickup on hold.
*For receivers*
Are there any missed broadcasts? We’ll show you the solution in 5 steps.
While we’ve looked at proactive steps a shipper can take when a delivery goes wrong, it’s equally important to understand the consignee’s perspective. If you find yourself on the victim’s side, it is important to know how to effectively navigate the situation and ensure a smooth resolution.
Here’s a guide to help you easily fix your recipients in 5 easy steps. From assessing the situation to working with your carrier to determining the best course of action, follow these steps to ensure a smooth delivery.
- step 1: Please take a moment to assess the situation: Was a delivery attempted? Any news? Check the instructions in the notification for next steps and alternative options, such as drop-off or pick-up locations.
- Step 2: Contact your courier (FlagShip!): If there is no delivery attempt or notification, contact your courier. We will provide you with the tracking number and related details. Ask about alternative options such as rescheduling, transfers, or holding to pick up your package. Be calm and polite during the conversation.
- Step 3: Notify carrier: Let the carrier know that you haven’t received your delivery. Share your tracking details and options provided by your shipping carrier.
- Step 4: Decide next steps. The shipper will be notified and will determine the best course of action. Whether you would like to reschedule, redirect, or pick up your package. Please actively consider any associated fees and requirements.
- Step 5: Learn and prevent future problems: Once your missed deliveries are resolved, learn from the experience. Always ensure that your address information is accurate and detailed. When entering your shipping address, please include specific details such as unit number, buzzer code, floor number, and door number. Leverage all available address fields, including label reference fields. Providing comprehensive information not only increases package accuracy, but also streamlines the shipping process and minimizes the chance of problems occurring. Please review and enrich your address details to ensure smoother delivery.
In conclusion, proactive and clear communication is essential for both shippers and recipients when dealing with missed deliveries. By quickly communicating with relevant parties and understanding the carrier’s specific procedures, both shippers and recipients can efficiently handle non-delivery situations without unnecessary delays or complications. We can ensure that your shipment reaches its intended destination.
For specific information regarding missed deliveries, please contact our customer service team toll-free at 1-866-320-8383 or support@flagshipcompany.com. Our team is always available to support you and ensure smooth, safe and successful delivery.
