ING is piloting a generative AI-driven chatbot in the Netherlands ahead of plans to scale up the technology. In the pilot, just 2.5% of customer chats will be sent to the generative AI chatbot, Chief Analytics Officer Bahadir Yilmaz told Bank Automation News at the recent Money2020 Europe event in Amsterdam. The questions sent to the chatbot include (…)
ING gen-AI chatbot pilot | Banking automation news
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