Digital Banking Software Provider Back Base With the introduction of the Engagement Banking Platform, Intelligence Fabric.
This incorporates advanced AI and data infrastructure to improve the productivity of customer service and sales operations.
A key feature is Agentic AI, which will enable banks to deploy AI agents that autonomously manage customer behavior and workflows.
These agents handle a variety of tasks, from simple transaction lookup and bill payment scheduling to managing the entire process of onboarding customers and orchestrating the complete customer journey, significantly transforming the way banks operate.
Intelligence Fabric supports AI-powered use cases such as conversational banking, customer lifecycle orchestration, AI-augmented customer support, and advanced financial analytics.
These capabilities enable banks to improve efficiency and reduce labor costs in areas such as sales, marketing, customer service and compliance.
The platform is enabled by Backbase’s Grand Central integration platform service, which consolidates data from core banking systems, payment gateways, fintech tools and non-fintech systems such as CRM.
This provides a single source of data for seamless workflows across the banking ecosystem, ensuring accuracy and consistency in AI-driven processes.
Additionally, the platform has built-in guardrails to ensure compliance and governance, giving banks strong oversight over AI-driven processes.
“Backbase is a game changer,” said Jouk Pleiter, founder and CEO of Backbase.
“The introduction of Intelligence Fabric marks a pivotal moment in our mission to enable banks to harness the power of data and AI at scale, and today we take a major step forward by announcing our Agentic AI strategy.
We envision a future where AI agents work autonomously in the background, handling tasks, managing processes, and engaging with customers and employees. The introduction and evolution of these new generation of super-agents will dramatically reduce internal and external labor costs across sales, marketing, customer service, compliance and other overhead.”
Backbase Chief Technology Officer Thomas Fass added:
“With native AI capabilities built directly within the Backbase platform, we can now provide banks with the infrastructure and developer tools to seamlessly combine data from different sources, create event-driven systems, and employ or build AI agents for specific tasks.
Banks retain full control over their data and can define and monitor all guardrails to ensure that the AI is operating within compliance requirements set by the bank and regulators.”
