Bank Jago, an Indonesian digital bank, google cloud Enhance your operations, products, and services through advanced data analytics and artificial intelligence (AI).
Partnership includes: jago bank and its technology partner DKatalis leverage Google Cloud’s BigQuery and Vertex AI platforms to improve customer experiences, streamline operations, and deliver innovative financial solutions to meet evolving customer needs .
Bank Jago reportedly serves over 14 million customers as of Q3 2024.
The partnership leverages Google Cloud’s secure-by-design infrastructure, allowing banks to efficiently scale their digital services to meet the demands of a growing customer base.
Bank Jago is deploying AI-driven applications through the integration of generative AI capabilities.
These include fraud detection tools that analyze transaction patterns and provide real-time alerts, customer sentiment analysis tools that distill engagement data into actionable insights, and coaching tools for contact center agents that drive skill development and quality assurance. Included.
The bank also benefits from Vertex AI Pipelines, which standardizes workflows for validating AI solutions, and Vertex AI Model Registry, which centralizes approved AI models to accelerate development and reduce risk. .
Aliyev Haris, President Director of Jago Bank, said:
“As a technology-based bank, Bank Jago aims to accelerate growth for millions of people through life-centric digital financial solutions that leverage the latest cloud, data and AI innovations.
Since 2021, we’ve been leveraging Google Cloud’s domestic infrastructure and industry-leading services to make banking more accessible and convenient for everyone. ”
Mark Micallef, Managing Director, Southeast Asia, Google Cloud:
“Through our first collaboration with Google Cloud, Bank Jago implemented an asset-light, app-based business model to capture the growing demand for digital financial services in Indonesia and drive a positive growth trajectory.
Under the new partnership, we will take a platform-based approach to bring enterprise-grade artificial AI solutions to market quickly and responsibly. We believe that these solutions will enable the Bank Jago and DKatalis teams to deliver high-quality customer engagement at every touchpoint and provide customers with more personalized guidance to make informed decisions. I believe it will be. ”
Featured image credit: Edited from freepic
