Federated Co-operatives Limited (FCL) was forced to shut down internal and customer-facing systems at its regional co-operative retail stores and card-locked fuel outlets across Western Canada as a result of a cybersecurity incident.
The unplanned outage was first reported on social media by a local co-operative on Wednesday, June 26th.
FCL said it had shut down some of its systems as a precautionary measure and had brought in a third-party expert to investigate the matter.
“We regret this outage and thank our co-op members and customers for their patience while our teams work to resolve the issue,” FCL said in a statement.
Several local cooperatives posted updates on social media on Friday, saying clear fuel products could be purchased at locations with card locks, but colored diesel fuel was still not available.
As of Friday afternoon, FCL’s website and associated sites for local co-ops also appeared to be offline, with no indication of when full service would be restored.
FCL is owned by approximately 160 member cooperatives across Western Canada.
