Vietnamese Techcom Bank announced strong financial results for fiscal year 2024, with significant growth in profits, customer deposits and digital innovation.
The bank reported pre-tax profit of VND27.5 trillion, an increase of 20.3% year-on-year.
Total operating profit reached VND47.0 trillion, an increase of 17.3% over the previous year.
The strong performance was driven by the success of our data-driven services such as automated revenue, Techcombank Rewards and new merchant solutions.
As a result of these efforts, the bank’s CASA (current account) balance increased by 27%, and the CASA ratio reached 40.9%, reaching a record high of nearly VND 231 trillion.
Techcombank’s customer base has grown to over 15 million people and its credit book has expanded by 20.85%.
Personal credit, including mortgage lending, grew by a strong 22.2% year-on-year, contributing significantly to this expansion.
The bank also improved its non-performing loans (NPL) ratio to 1.17%, reflecting solid asset quality.
Digital innovation has played a key role in the bank’s success, with more than 55% of new customers acquired through digital channels in 2024.
E-banking transaction volume increased by 51.1% year-on-year, and transaction value increased by 20% due to the bank’s advanced digital platform.
Through Adobe’s digital marketing platform, Techcombank also deployed a highly personalized engagement strategy that helped convert a higher percentage of new customers into active users.
The launch of Auto-earning 2.0 further enhances our digital services and introduces features such as no minimum or maximum balance restrictions and a unified account structure for greater convenience and revenue.
Techcom Securities (TCBS) also leverages cutting-edge technology and integrates artificial intelligence tools such as generative AI, AutoML, AWS Q, and Co-pilot to enhance customer targeting, streamline processes, and reduce costs. has been optimized.
These AI applications have also played a key role in fraud detection, improving banks’ ability to effectively identify and mitigate risks.
Jens Lottner, CEO of Techcombank, said:
“In 2025, we will continue to innovate our insurance proposition and expand our ecosystem, strengthening our commitment to sustainability and risk diversification.
This strategy, enabled by our advanced technology capabilities and unparalleled customer centricity, means we are poised to seize new opportunities and deliver superior value to our shareholders in the years ahead. Masu. ”
Featured image credit: Techcom Bank
